Maximo Secrets

The Work View is not a database view but an application in Maximo with some surprisingly special capabilities for an application that does not allow inserts, updates or deletes. The Work View was designed to provide a single view of all the tickets and work orders that a user is responsible for or where they…

Solutions are used as a knowledge base and can be searched by end users from the Self-Service module. This article will cover all aspects associated with Solutions. Solutions Application In the article on Incidents and Problems we used the Create Solution action to create solution 1047 at DRAFT status. You cannot see which record created…

When I started this article, I had wondered whether to make the title Corrective Action and Preventive Action (CAPA) instead. The two applications are called Incidents and Problems, and so I decided to stick with that. I have also used this article to discuss the Duplicate and Delete actions. Incidents – Corrective Actions, Problems –…

This article will first look at recording time against the Service Request. However, you can also record time against the activities of a ticket, therefore we will follow with recording time against an Incident. The Incidents application has an Activities tab, the Service Requests application while supporting activities, does not have an Activities tab.  Time…

There are three scenarios where the status could be inherited on a ticket. Inherit Status from a Follow-up Ticket Inherit Status from a Global Issue Inherit Status from a Follow-up Work Order A ticket can have one or more activities and like there is a rolldown of statuses from a parent work order to its…

This article will show how we can have one SLA supporting another. For example, a customer SLA may have multiple supporting SLAs, these may be of type INTERNAL, an Operational Level Agreement, or of type VENDOR, an underpinning agreement. There is nothing stopping one Customer SLA supporting another Customer SLA, but this would be less…

This is the third article in a series on the Service Level Agreements application. The first two in the series: Introduced SLAs and showed how you could manually apply them to a Service Request. You can find the article here: http://maximosecrets.com/2021/11/08/service-level-agreements-1-an-introduction/ Discussed the SLA filter criteria and matching process that applies a single SLA to…

This is the second article in the series on Service Level Agreements. In this article we look at the filter criteria and matching process when applying a single SLA to a Service Request (SR). You can find the first article where we manually applied SLA 1029 to Service Request 1307 here: http://maximosecrets.com/2021/11/08/service-level-agreements-1-an-introduction/ SLA Filter Criteria…

The Service Level Agreements (SLA) application is a powerful application but can be a bit difficult to understand. Then there are two versions the one you get in base Maximo and the one which Maximo for Service Provider clients use, which is the one embedded in other Maximo products like Maximo for Aviation or IBM…

The Service Request application can reference multiple assets, locations, and configuration items (CIs). This article reviews this feature, and what you can do with the records once they have been added. Using the New Row on the Multiple Asset, Location and CIs table For this scenario I have created a new Service Request 1301 with…

This article will look at three scenarios to show that by default work log records are visible in other applications than the one they were created in. Creating a Log Note from View Service Request In a previous article REDDING – Tony Redding created a service request 1273, we can see this in the Self-Service…