Monitoring Service Level AgreementsRead more: Monitoring Service Level Agreements
Learn how to monitor Service Level Agreements (SLAs) by applying Escalations or associating Key Performance Indicators (KPIs).
Applying Service Level AgreementsRead more: Applying Service Level Agreements
Learn about the filter criteria for a Service Level Agreement (SLA) and the matching process when the SLA is applied and what happens if multiple SLAs are a match.
Configuring Service Level AgreementsRead more: Configuring Service Level Agreements
Learn about the basics of Service Level Agreements (SLAs) in Maximo. This is an introduction, and it should be understood before attempting Applying SLAs or Monitoring SLAs.
SolutionsRead more: Solutions
Learn about creating and applying solutions, your knowledge base records.
Work Log and Communication LogRead more: Work Log and Communication Log
Learn about the work log and communication log and how the records become visible across tickets and work orders.
Global Issues and Related RecordsRead more: Global Issues and Related Records
Learn about the different types of relationships between tickets and/or work orders and what happens when you declare a global issue.
Service Requests with Multiple Assets/LocationsRead more: Service Requests with Multiple Assets/Locations
Learn how to create a ticket that applies to multiple assets, locations, or configuration items, and what happens when you wish to create work orders.
Work ViewRead more: Work View
Learn about the Work View application, why it was created, where it is used and how it can improve the performance of your Maximo system.
Ticket Ownership and Time TrackingRead more: Ticket Ownership and Time Tracking
Learn about ticket ownership, the start/stop timer and costs associated with tickets.
Ticket Status and Status InheritanceRead more: Ticket Status and Status Inheritance
Learn about the statuses on the ticket-based applications and how they can inherit their status from other tickets or work orders.