Maximo Secrets

Monitoring Service Level Agreements

Learn how to monitor Service Level Agreements (SLAs) by applying Escalations or associating Key Performance Indicators (KPIs).
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Applying Service Level Agreements

Learn about the filter criteria for a Service Level Agreement (SLA) and the matching process when the SLA is applied and what happens if multiple SLAs are a match.
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Configuring Service Level Agreements

Learn about the basics of Service Level Agreements (SLAs) in Maximo. This is an introduction, and it should be understood before attempting Applying SLAs or Monitoring SLAs.
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Self Service – Service Requests

Learn about the three Self Service applications Create Service Request, View Service Request, and Search Solutions.
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Quiz – Ticket Ownership and Time Tracking

Now you have listened to the podcast or read the transcript, try your luck with the quiz.
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Maximo Secrets – What’s it all about?

What is it? Maximo Secrets is a website with 382 published articles (posts) mainly on the functional aspects of Maximo. These go quite deep beyond the detail that you will find from the IBM documentation. Along the top menu you will find YouTube videos including the slides and transcripts, Podcast episodes and transcripts, Quizzes and…
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Incidents and Problems

Learn about the Incidents and Problems applications and how they differ from Service Requests.
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Quiz – Ticket Status and Status Inheritance

Now you have listened to the podcast or read the transcript, try your luck with the quiz.
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Quiz – Asset Templates

Now you have listened to the podcast or read the transcript, try your luck with the quiz.
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Quiz – Service Requests

Now you have listened to the podcast or read the transcript, try your luck with the quiz.
Read more: Quiz – Service Requests
Quiz – Ticket Templates

Now you have listened to the podcast or read the transcript, try your luck with the quiz.
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Quiz – Service Groups

Now you have listened to the podcast or read the transcript, try your luck with the quiz.
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Quiz – Item Statuses

Now you have listened to the podcast or read the transcript, try your luck with the quiz.
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Quiz – Item Master

Now you have listened to the podcast or read the transcript, try your luck with the quiz.
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Quiz – Commodity Groups and Codes

Now you have listened to the podcast or read the transcript, try your luck with the quiz.
Read more: Quiz – Commodity Groups and Codes

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