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Ticket Communications (1)
Last Updated on November 19, 2022 by maximosecrets This is the first of three articles on Ticket Communications, and they focus on the Create Communication action in the Ticket based applications. The articles do discuss a bit about Roles and Communication Templates but only to see how they are applied, there is scope for other…
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Ticket Communications (2)
Last Updated on November 19, 2022 by maximosecrets This is the second article of three reviewing the functionality behind the Create Communication action on the ticket-based applications. The first article introduced the Create Communication dialog and the three tabs that you get when you open the To field’s Select Value to look up a recipient…
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Ticket Communications (3)
Last Updated on November 19, 2022 by maximosecrets This is the last of the three articles on Ticket Communications and will focus on the Communication Templates and Roles provided for Tickets in the out of the box Maximo system. The illustrations will show two of the Global Ticket Communication Templates in action, one for Incidents…
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Roles
Last Updated on November 17, 2022 by maximosecrets A role is a pointer that resolves to a person or team, a person group. For example, the person who reports a service request, the buyer of a purchase order, the team responsible for safety, etc. Once it has found a person or team Maximo can derive…
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Communication Templates
Last Updated on November 19, 2022 by maximosecrets A communication template is a template for an outbound email and is used in Workflow, Escalations and in applications through the Create Communication action. The Communication Templates application will be found in the Administration module and in the System Configuration – Platform Configuration module. List Tab There…
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Actions
Last Updated on November 17, 2022 by maximosecrets Actions are used in Workflow and Escalations; they will also be found in Service Level Agreements (SLA) as there is an Escalation tab. This article will discuss the Action application and the standard action records provided in Maximo, the practical use of these actions will be followed…
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Escalations
Last Updated on November 17, 2022 by maximosecrets An escalation is a background task that can monitor an object in Maximo and for the records where the condition evaluates to true it can notify you through a Communication Template or it can perform an Action. There is an Escalations application which is the focus of…
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Escalations – Advanced Topics
Last Updated on November 17, 2022 by maximosecrets In this article we will look at the actions found in the Escalations application and a number of advanced topics so that you understand the use of the Repeat field, the Calendars/Shifts on the escalation and escalation point, and how communications are written to the Communication Log.…