Last Updated on May 28, 2024 by maximosecrets

The Work Orders application is a new modernized, but simplified version of the Work Order Tracking application. It will be found in the Work Orders module under Role Based Applications. It was first released in MAS 8.9 (Manage 8.5) and was enhanced slightly in MAS 8.10 and again in MAS 8.11 (Manage 8.7) the current version. At the time of writing, I am using Maximo Manage 8.7.5.

I don’t know the long-term intention of this application and how far it will go in replacing the Work Order Tracking application which is probably the most complex of all applications. My guess is that IBM would like a simpler, more modern Work Order application, especially one that can be linked to from various dashboards which are under development. I think they need a desktop application to test out the features of the Maximo Application Framework, which is used in its development, and how components like lookups can be reused. Possibly, they need an application which is adopted by many add-ons and industry solutions to find a way of simplifying how different features are consumed without ending up with multiple versions of the same application as is the case today, it can be quite common to have the base Work Order Tracking application and other ones with (HSE), (SP) or other acronyms tagged on the end. What I think is quite certain is that it will continue to be enhanced, but whether it will replace the Work Order Tracking application and all its variants, I don’t know.

List View

I am logged in as WILSON and this is the first time I have accessed the application. It opens as the equivalent to the List view showing a result set of 579 work orders. You can see the default filters in blue above the column headers. I logged out and logged back in as HUNTER and I received the same layout. The reason for doing this is that I want to establish how much personalisation there is in this application, and I would prefer not to change how WILSON looks.

By default, the filter fields for the columns are displayed, they are toggled off by the filter button to the far right of the black button Clear all filters. I’ve selected work orders 1372, 1373 which I created earlier today for some Direct Issue testing. There are no lookups on the filter fields LocationA physical place where assets exist and where work can be performed. More, Asset, Status or Type. Notice this filter has been added as a blue button.

The fields include Work Order, Description, Location, Asset, Status, Scheduled Start and Type. This is the Work Type, but I wouldn’t have used the description in the design for several reasons. The work type description is much wider than five characters and will take up more room, it is not a unique attribute the description may be repeated multiple times as it does in the MAXDEMO database, it does not exist in the WORKORDER table, you wouldn’t be able to sort on the field, and filtering would perform badly in comparison to using the WORKTYPE attribute. I’ve raised an IBM Support case for this.

All the fields seem to be a fixed width, to make it aesthetically pleasing perhaps. It would be more practical if the Work Order number, Status, Scheduled Start and Work Type were made smaller to provide extra width for the description and to add the WOPRIORITY attribute which is an important field to sort by. I’ve raised an IBM Idea for this. https://ideas.ibm.com/ideas/MASM-I-1065

You can sort on all the fields except the work type field. Notice the filter button on the far right of the filter row next to the Type column header.

When using the Filter button, a panel opens on the right, this is providing a similar function as the Advanced Search in the Work Order Tracking application. Unfortunately, a System Message opens ‘BMXAA8741E – The JOBPLANLOOKUP query name was not found for MXAPIJOBPLAN application. The query URI might be invalid. Check the query table for the application to see if the query is registered as a public query.’ I raised a case with IBM Support for this.

The fields which you can filter by are Asset, Class, Class Structure, Description, Failure ClassA Failure Class is the top-level Failure Code of a Failure Hierarchy. More, Formatted AddressThe Formatted Address is the address returned by a map provider when a location is found on a map. More, GL Account, History, Is Task, Job Plan, Location, PM, Priority, Scheduled Start, SiteA structural element of a Maximo database that is used for data separation. More, and then there is a vertical scroll to find Status, Target Finish, Target Start, Task, WO Group, Work Order, Work Type, and WORKORDERID. The last of these should not exist in the list as this is an internal reference in Maximo and this has been reported to IBM Support.

There are several fields I think are missing from this list which are widely used for searching, Parent WO, Search Location HierarchyA Location Hierarchy is a hierarchy of operating locations. More, Vendor, Assigned Labor, Reported By, Supervisor, Owner, and Owner Group. I raised an IBM Idea for these. https://ideas.ibm.com/ideas/MASM-I-1066

There are multiple approaches to how you use these fields. The Asset field has a plus (+) button which opens the dialog shown which allows for multiple assets to be selected. As you select an asset it is added to the right-hand panel. Class Structure, Failure Class, Location, and PM all use a similar approach. 

Class, Description, Formatted Address, GL Account, Site, WO Group, Work Order, and Work Type do not have a look up dialog, you just enter a value. I think ultimately, Class, GL Account and Work Type will receive a different approach as they could all have some sort of lookup.

History, Is Task, Priority, and Task have an integer lookup, as shown for the Priority field. Two field are displayed, a comparator which can be =Equal to, <= Less than or equal to, >= Greater than or equal to, Range (which opens two fields), and Unspecified. I am uncertain what Unspecified is trying to do, and you can’t use the blue Apply button when this is used. Also, the Priority doesn’t seem to work with the default filters, but it does work if you clear the filters first. Another IBM Support case for these two points.

Hopefully a better approach will be provided for YORN fields.

The Scheduled Start, Target Finish, and Target Start attributes provide two fields, From and To, to provide a date range. Unfortunately, this also did not work for me, again it seemed to work if I used the Clear All Filters button first.

The Status field has a look up of seven status descriptions, which does not include Completed. Another IBM Support case for this.

The Job Plan field shows no results, presumably due to the error shown earlier.

While there have been more issues than I would have expected, I really like the approach being used. Hopefully in time we will also see the ability to search a field for is null and is not null. 

For the fields on the right-hand side above the column headings, there is a Search field, I have searched for Service, and it has reduced the number of work order records to 45. You could search for single words, like Service, if you searched for PM Service, it would find record with either PM or Service referenced. I couldn’t find a way to find records containing “PM Service”.

You can also search for a reference in the Work Order column, e.g. 7214, or for an asset, e.g. 13180, for some reason a search by BPM3100 which is a location did not find any records. I raised an IBM Support Case for this. 

As you start to type into the Search bar Maximo is instantly performing a filter, a type-ahead feature.

The next button to the right is Clear All Filters which clears all the filters referenced with a blue background and this results in the same query as the query All Records in the Work Order Tracking application.

The next button to the right is a download button. You are provided with a message like “Data is exported to a csv file. The export might take a few minutes and the application will not be available until the download is complete. Records: 45”. After you use the blue Continue button you will receive a Preparing message and the CSV file will then be found in your downloads folder.

The button between the download and filter buttons is called Manage Columns, it allows you to change the column order using drag and drop. There is a Manage columns button to the right of these fields in blue text, this can easily be missed if there is already horizontal scrolling, it would have been better positioned on the left.

The Manage Columns button opens a dialog where you can change the fields to be displayed. I’ve searched by Priority and have added the attribute wopriority.

The Priority field has now been added as a column on the right-hand side. Incidentally, I couldn’t find a field to use the Work Type code instead of the Work Type Description.

Notice next to the Results, the count of work orders, there is a field currently marked as View: Default View, this is part of a feature called Custom Views. At this point if you left the application nothing would be saved, the Priority field would not be shown when you returned to the Work Orders role-based application.

In order to test the Custom Views feature I’ve moved the Priority field by using drag and drop, it took a couple of attempts.

Custom Views

Next to the Results, the count of work orders, there is a field currently marked as View: Default View, this is part of a feature called Custom Views.

The drop-down on the Views field shows that you can Save as new view, which is what I will do. This will hopefully save the addition of the Priority field in its new position. There is also an option for Manage Views which we will come to in a while.

The dialog that opens allows you to enter a View title, I entered Andrew’s view with Priority. Below it in small grey text is Columns: 8, Filters 4, which to me implies that it saves both the columns as well as any filters. There are two check boxes (yes check boxes and not toggles) for Save as my default view, and Public view. I’ll leave both those fields empty. I’ve now used the blue Save button.

The same dialog is used if you want to change a custom view, for example you wish to refine the View Title. You get to this from the Manage Views action.

Andrew’s view with Priority (private) will only be found for the logged in user HUNTER. I’ve used the filter to filter for Priority 5, and I have also sorted the work order number into ascending order.

There is an option to Save Changes to the custom view marked with a tick, the view called Andrew’s view with Priority (private). 

Saving the filters is equivalent to creating a saved query in the Work Order Tracking application. But the new method for the Role Based Applications goes further than this because it also allows you to save the columns and the column order, and any applied sorting on those fields. However, there is no ability for Where clause editing, or using any saved query that already exists in the work order based applications.

The Manage Views option shows you which views are Public (available to all users), and Private. It also shows you which views you can edit and delete, those which you are the owner.

I’ve edited the view called Andrew’s view with Priority, the screen that appeared was the same one with the two check boxes. I’ve marked this query as both Public and the Default and used the blue Save button. The Manage Views dialog now reflects those two changes.

I will now log in as WILSON and see what difference this has made.

The default view was as it was previously, and as shown in the first screenshot of this article. It seems you cannot change other user’s default view. The view – Andrew’s view with Priority – was now available as it is a Public view, and when I switched to this view it was the same as it was when logged in as HUNTER. 

In the Manage Views the view – Andrew’s view with Priority – was marked as Public, but there is no indication of who the owner is of the public query. This has been a perennial problem in Maximo requiring you to reach for your SQL tools to find out. When the administrator leaves and the accounts get closed you can’t change those queries, which is a problem if they are not performing as well as they should. 

I’ve raised two IBM Ideas about this. The first is you should be able to see who the owner is. https://ideas.ibm.com/ideas/MASM-I-1068

The second idea is that members of the MAXADMIN security group should be able to change all public queries and set the owner.  https://ideas.ibm.com/ideas/MASM-I-1069

Create Work Orders

At the top right of the List View is the button Create Work Order which opens the dialog shown. I had several attempts at creating my first work order as for one reason or another the blue Create button became disabled so that you could only use the Cancel button. I couldn’t pin down what was causing this, for one work order it was when I entered a Priority, but as you can see another time, I was successful. In the attempt where I have taken the screenshots, I decided not to add a long description with the rich text formatting examples.

The fields are the short and long description, work type, priority, owner, asset, and location. The location was defaulted from the asset as you would expect. It isn’t shown in the screenshot, but the asset and location descriptions are shown below the fields. Most fields have a Select Value or other lookup, there are no drilldowns or a Go To menu. 

As you navigate to the second half of the Create Work Order screen you can select a Failure Class, it wasn’t defaulted from the asset or location. I’ve created an IBM Support case for this. The Problem Code Select Value was dependent on the choice of Failure Class. The Classification field had the choice of Select from Hierarchy or Select from List, both worked well.  

In the Scheduling section I was pleased to see the use of Target dates rather than Schedule dates, which I think should be left to the Planner/Scheduler. But this is not consistent with other role-based applications. There was a field for the Estimated Duration in hours. The Target Start and Target Finish cannot be entered you have to use the calendar and time dialog. The calendar selection is easy, the time selection isn’t scrollable, you must click up/down arrows for the hours and minutes which is slow. You can enter a time using the keyboard but that is a little fiddly. You can also select an Inspection Form.

In the Job Details section, you cannot select a Job Plan as you get the same error that we saw earlier – The JOBPLANLOOKUP query name was not found for MXAPIJOBPLAN application. However, if you happen to know the Job Plan you can enter it, and if it is wrong you will be told when you go to use the blue Create button. I was a bit surprised to see the Contract field, this is an approved Warranty/Service Contract, but it isn’t checking that it is valid according to the contract start/end dates. I’ve created a case with IBM Support for this. 

At the bottom there is a blue button for Create and a black button for Cancel which then gives you the option to Discard or Save. I saved another work order with only a short description of ‘Test’ with no other fields entered. A workaround if you find that the blue Create button is becoming read-only is to create the work order and then immediately edit it.

I did say that I had tried to create a long description, and this shows one of my attempts, but when I went to use the Create button, I got a message to say something was wrong, but it didn’t indicate which field, and I had to Cancel that attempt. 

Nevertheless, the new rich text formatting which was added as part of MAS 8.10 was good. There are a few different fonts, not a lot but a few and I had an attempt to enter a link and an image. I’ll try this again in the next section.

View Work Order

From the List View I have navigated to one of the work orders I had created earlier this week for some tests on Direct Issue, work order 1372. This is the Summary View, other views for Related Records, Workflow Assignments, Work Log and Communication Log can also be viewed, we’ll see those later.

The first thing that you will notice is a Status bar which provides a timeline of the work order status history. The work order is currently at WMATL – Waiting for Materials status, you can see the date/time that the work order last changed to this status and for any preceding statuses, WAPPR in this case. I say last changed, because with this work order I was moving back and forth between WMATL and WAPPR after I cancelled the Purchase Requisition created for the direct issue items and services. 

The status bar seems to indicate that the last status is Comp (completed) when we all know that moving work orders to closed state can be something which tends to lag behind and where maintenance supervisors need reminding to close the work orders, so I would have placed CLOSE status as the end point. I’ve raised an IBM Idea for this. https://ideas.ibm.com/ideas/MASM-I-1070

This is a read-only view of the work order with what appears to be one exception, the Owned By field, which I changed through the lookup to Mike Wilson.

At the top right is a drop down set of actions, Create Follow-up Work Order, Create Work Order, Start Workflow, Change Status, Select Owner or Owner Group, and View Source Record. 

The fields which you can modify or view records for are in blue text. I’ve just made Mike Wilson the owner of work order 1372. 

The History field opens the right-hand panel showing the status and ownership history. The Attachments field will open the attachments panel, again on the right side, there wasn’t a way to add an attachment here, only to view attachments if the work order had any.

What was nice is to see an easy way to launch the field help by clicking the field title. But then I noticed that it hadn’t been added to all fields yet, Asset, Location, PM, Job Plan, etc, do not yet have a field help.

There is another section below Asset and Location called Job Details which has the six fields for PM, Job Plan, Safety Plan, Contract, Inspection Form, and Inspection Result. None of those fields have any data.

Edit Work Order

The Edit button takes you into a screen that looks identical to the Create Work Order screen that we saw earlier. I’ve entered a long description with rich text formatting, and I entered CM for the Work Type and a Priority of 5. When I used the lookup on the Work Type I lost the blue Save button again and I had to Cancel. I’m getting closer to being able to identify the sequence of events that would allow me to raise an IBM Support case, but I’m not quite there yet. 

Further down the Edit Work Order screen is the Asset and Location, and then the Scheduling and Job Details sections. I really like the way the descriptions are shown below fields, for example the Location Description or the Classification Description. I modified a few fields, the Problem Code, Classification, Target Start and Estimated Duration. I’m going to use the blue Save button.

After saving the work type and priority are shown at the top, a nice touch as these are important fields. Below these is a button View Long Description. You can see that some of the modified fields now show the values entered but they are still read-only, you will need to use the Edit button, an extra click over the Work Order Tracking application.

I did an interesting test of editing the same work order and the same field at the same time from two different logins, one from my laptop as HUNTER and the other from my iPad logged in as WILSON. I saved the change to Estimated Duration on the iPad first, and afterwards I saved on my desktop as HUNTER and the new duration that HUNTER entered won, it is now 3:30. There was no record fetched by another user message. If the new design with using an Edit button eliminates this message, then it must be a good thing.

I followed the View Long Description button, and the rich text formatting was as I had edited it. I needed the full url address for the maximosecrets.com link, https://maximosecrets.com/ then it worked. What I couldn’t get to work was to show an embedded image and I have raised an IBM Support case to get assistance, am I doing something wrong, or is there an issue to be resolved?

Incidentally I added an image to the long description of a work order in the Work Order Tracking application, but it didn’t display when I looked at the same work order from the Work Orders role based application.

Postscript – Adding an image is possible with a change to a system property, but it is restricted to an image size of 32KB. There is a known error DT382444 which will look to fix this restriction.

The System Property is mxe.sec.header.Content_Security_Policy which needs to be amended to add blob: after the d2qhvajt3imc89.cloudfront.net and before the data:. The end result should be something like font-src ‘self’ data: https://1.www.s81c.com *.walkme.com; script-src ‘self’ ‘unsafe-inline’ ‘unsafe-eval’ *.walkme.com; style-src ‘self’ ‘unsafe-inline’ ‘unsafe-eval’ *.walkme.com; img-src ‘self’ d2qhvajt3imc89.cloudfront.net blob: data: *.walkme.com; object-src ‘self’ *.walkme.com;

Actions

In this section we will go through some of the other actions apart from Create Work Order which we have already covered. This will include the actions in the left-hand panel which are more like tabs in the Work Order Tracking application.

Action – Create Follow-up

When using the Create Follow-up action you are taken to a screen that looks like the work order edit screen. It has already created the work order, in this case work order 1389 and copied across fields from the originating work order including the long description.

Scrolling down you can see that the data copied across is the same as it was on the originating work order 1372. I’ll use the blue Save button.

I received a message to indicate that the GL Account being copied is not the same as that derived by the asset/location combination and inviting me to change to the derived value by pressing the blue Yes button. I declined this because I wanted to check that the full GL Account that I had specified would be copied, so I used the No button. It was copied as expected.

Related Records

Using the Related Record option from the left-hand panel you can see that both related Work Orders and Tickets can be displayed. There are Search, Manage Columns and Filter buttons, this opens the filter row. Work order 1389 with a relationship type of FOLLOWUP was displayed. Using the hyperlink takes you to the Work Order Tracking application and loads work order 1389.

Notice the little down arrow to the left of Record 1389. This does open a details area with three vertically scrollable sections, showing the Asset, Location and Classification of work order 1389, these are the same fields that can be seen from the Related Records tab in the Work Order Tracking application.

When I navigated to the Work Order Tracking application I was checking the data that was copied and I opened the long description and was surprised to see the image that I had added in the Work Orders role-based application, so it looks as if the issue is not in the adding of the image in this application, but of its display.

Action – Change Status

There is a Change Status action, alternatively you can click the status bar. I chose to change status to DEFERRED and I entered a comment which has a maximum of 50 characters. Below the Comment box is a history of previous status changes whether they have comments or not. Unfortunately, this scrollable list of status history records does not show the status. An IBM Support case has been raised. 

The OK button is highlighted in a blue background after the Status has been selected. You can change the Status Date. I used the OK button.

You would find that if the status memo had been used, they would appear below the Changed By/Date fields.

The choice of a status of DEFERRED positions the status to the far left of the status bar but it is shown as Unspecified without a date/time. In testing moving an approved work order to WPCOND – Waiting for Plant Conditions results in the same treatment. The term Unspecified could be misunderstood to be that there is something wrong. I think it should show DEFFERED with the associated status date/time and I have raised an IBM Support case about this.

When you move from a status of DEFERRED to another of the statuses, I moved it back to WMATL, the first status shown is WAPPR and not DEFERRED. This seems quite reasonable, as it would be quite difficult to show a completely dynamic status bar that showed a pictorial representation of every status change.

Action – Select Owner or Owner Group

The Select Owner or Owner Group action opens a dialog with two tabs for Owner and Owner Group. I am showing the Owner tab. There is a search bar but no filter. I searched for Mike Wilson and found that he only had one row, which is not the same as the behaviour in the Work Order Tracking application which shows multiple records for Mike Wilson in each of his Owner Groups, because behind the scenes it is setting a field called ASSIGNEDOWNERGROUP. The reason for why it does this is because you are not just setting who is the owner but also the person group responsible, although this field is not displayed in the Work Order Tracking application. I’ve raised an IBM Support case for this.

Only the name is searchable, not the Group. If you open the details button on the left-hand side, it will show you the person groups that the person is a member. The Site and Location are those which come from the Person record.

The Owner Group shows the Person Groups with a list of the team members, but this is not a searchable field. If you open the details button on the left-hand side, it will show you the team members. I will choose the Owner Group to be SECURITY.

The view work order screen now shows the Owned by field as SECURITY. If you clicked this field, it opens the same dialog with two tabs but in the Owner tab, which is correct, however it should by default only show the persons who are members of that person group. I’ve raised an IBM Idea for this, it should be working the way Work Order Tracking and other ownership applications work, my guess this is on the design list for future releases. https://ideas.ibm.com/ideas/MASM-I-1071

Work Log

I have logged in as Mike Wilson who is the owner of work order 1389 which was the follow-on work order to 1372. In the Work Log option in the left-hand panel there is an action Add Comment on the right-hand side, you can just see it in the background.

When you use Add Comment in the Work Log you can choose the Type from Appointment Note, Client Note, Update or Work, and toggle Visible to self service users, which you might consider if the work order was originally created from a service request raised by an end-user. The Type field did not default to Client Note, which is the default behaviour in the Work Order Tracking application.

You then have a short and long description which has a rich-text formatting toolbar. I made some of the text red to check the display. The options are to Cancel or follow the blue Post button which is what I did do.

After you save the work log record by using the Post option it will be seen in the Work Log. The name of the person who made the work log record and the date/time created is displayed, along with the work log type, and the short and long descriptions. The red text in the long description was displayed.

I have logged in as John Hunter on the originating work order 1372 and you can see the log note created by Mike Wilson on the follow-up work order 1389. I’ve added a new log note with title ‘Urgency of job’ on work order 1372. Then, I logged back in as Mike Wilson and checked that this new log note could be seen on the follow-up work order 1389, which I can confirm.

The log notes raised on the originating work order can be seen on the follow-up work order and vice versa. However, an originating work order can raise multiple follow-up work orders which can create log notes, or they may see log notes created from the originating service request or other type of ticket. You cannot see the record and class that would help you distinguish where the log note had been created. You need to be able to filter by the record and class, and you should be able to search the log notes for some text. When there is a large number of log notes the current design will not be sufficient. I’ve raised an IBM Idea to cover these points. https://ideas.ibm.com/ideas/MASM-I-1072

Communication Log

I have switched to another work order 4200 and in Work Order Tracking I used the Create Communication action to send an email to myself which I duly received perfectly, it had a few bits of rich text formatting, a link to Maximo Secrets (which opened) and the embedded IBM Cloud image. 

Using the Communication Log option in the left-hand panel, you can see the results. At the top is who sent the email (WILSON this time) and when, the To, cc and bcc, the email subject, and below this the message body without the rich text formatting, links, or embedded image. However, there is a link – View full message and attachments.

Using the View full message and attachments link you can see the message body with its rich text formatting and the link to Maximo Secrets which worked. There was no image, I am not surprised by this because we saw earlier there was a problem rendering the images.

I created a second email from the Work Order Tracking application on work order 4200 this time with an attachment, it appears at the top. I’ll follow the View full message and attachments link.

This shows the brief message but, on the right, it shows there is one attachment.

Clicking the attachment link opens the right-hand side panel showing the attachment with a thumbnail. You can click the thumbnail and it will open full size with buttons at the bottom to zoom out and zoom in.

It would be better if the original communication log indicated whether an attachment existed or not, and when you used the link View full message and attachments, for the screen to open with the attachments panel already open if there is an attachment. I’m thinking that trying to find a communication that has an attachment might be a lot of clicks before you find the email. I’ve raised an IBM Idea for this. https://ideas.ibm.com/ideas/MASM-I-1073

Actions on Multiple Records

In the initial view Work Orders, I’ve filtered by work orders with 4200 in them and found 7 records. I have selected work orders 42005, 42006 and 42007. When you select any work order, a blue banner appears with actions that can be applied to the selected records. I chose Select Owner or Owner Group and the dialog that you have seen previously opened and I searched for John Hunter and assigned him as owner. The three work orders were updated as you would expect.

The selection of work orders is lost after the action has been performed. But I reselected the same three work orders and this time used the Change Status action adding a memo. The three work orders were updated as you would expect. 

The Start Workflow action opens a dialog where you select the workflow process to start. I chose the top one called TEST_WF_1, I have no idea what the workflow process does. You can enter a memo which I did do, then I chose the blue Start button, which had been activated.

Workflow Assignments

The Start Workflow action which we just performed on three work orders can be performed on a single work order using the action Start Workflow. When workflow has started the assigned person will see a blue Workflow Available button.

The Workflow Assignments option in the left-hand side panel can be used to see the workflow assignments. TASK 3 of workflow TEST_WF_1 can be routed using the Route button on the right.

The Route Assignment dialog opens with the options for TASK 3 which one way or the other will take the workflow to STOP 2 and the end of the workflow. I could have chosen the blue Route button at this point but I wanted to see what happens when you Reassign, my intention to reassign to John Hunter.

The Reassign Items dialog opens for you to select a person to reassign to, and I duly selected HUNTER and entered a memo, keeping to less than 50 characters. If you try more than 50 characters you will receive an error message, which I discovered last week on an article on the Operational Dashboard. I’ve used the blue Reassign button.

The blue Workflow Available button now disappears from the work order when viewed by WILSON.

If you log on as HUNTER, you’ll find that the blue Workflow Available button is active for his login on work order 42006. Anyone who views this work order can see the workflow assignments, however, you cannot see who the workflow is currently assigned to, only who was previously assigned, the workflow history. We know it is John Hunter, but it would be good to show the Assigned Person Code that you would see on the View Workflow Assignments dialog in classic Maximo applications. I’ve raised an IBM Support case for this.

Miscellaneous

On the List view I searched for work orders containing 4200 and seven records were found. Only recently I’ve noticed the number of records at the top right next to the black Edit button, and you can scroll between the result set of records using the two little arrows, as you do the text changes, for example 6 of 7. 

Asset 11430 on work order 4200 has an associated image and this is displayed, you can just see the top of the image. If you click the image, it expands full screen and gives you the ability to zoom in and zoom out. 

I particularly chose work order 4200 as it has a classification and specification, the specification is not yet available on the Work Orders role-based application.

The action View Source Record will take you through to the Work Order Tracking application and there is a breadcrumb or Return button to return to the same record in the Work Orders role-based application.

While I was in the Work Order Tracking application, I added a URL link to Maximo Secrets website (650K words in 350 articles). The button on the right launched Maximo Secrets on a new web page.

The previous attachment was saved from the communication which had an attachment and is the IBM Cloud logo. When clicked this opens full screen with option to zoom in and zoom out.

When you are in the List view showing your selected set of records there is a Map button next to the Create Work Order button, this will show any work orders with a latitude/longitude. I placed the work order 4200 in the field behind our house, the blue button indicates the work order status of APPR, there are other colours for other statuses. I guess this is another area which may receive a richer set of functionalities in future releases as Spatial capabilities is expanded within the Maximo Application Framework on which the Work Order role-based application is built.