Global Issues and Related RecordsRead more: Global Issues and Related Records
Learn about the different types of relationships between tickets and/or work orders and what happens when you declare a global issue.
Service Requests with Multiple Assets/LocationsRead more: Service Requests with Multiple Assets/Locations
Learn how to create a ticket that applies to multiple assets, locations, or configuration items, and what happens when you wish to create work orders.
Work ViewRead more: Work View
Learn about the Work View application, why it was created, where it is used and how it can improve the performance of your Maximo system.
Ticket Ownership and Time TrackingRead more: Ticket Ownership and Time Tracking
Learn about ticket ownership, the start/stop timer and costs associated with tickets.
Ticket Status and Status InheritanceRead more: Ticket Status and Status Inheritance
Learn about the statuses on the ticket-based applications and how they can inherit their status from other tickets or work orders.
Service RequestsRead more: Service Requests
Learn why we use a Service Request and the process for creating a new Service Request.
Ticket TemplatesRead more: Ticket Templates
Learn how a Ticket Template can be used to default fields for a Service Request. We start with an introduction to Tickets and finish with how the Service Request Work Center or Maximo Mobile Service Request is linked to a Ticket Template.
Service GroupsRead more: Service Groups
Learn about Service Groups where they are used across Maximo and how they can be used to relate similar Service Requests (tickets).
Applying Safety PlansRead more: Applying Safety Plans
Learn about the Work Assets tab on Job Plans, applying a Safety Plan to a work order or adding additional safety records. Finally, how to create material safety records on a work order.
Building Safety PlansRead more: Building Safety Plans
Learn about safety on the Locations and Assets applications. Then how to use these to build yourself a Safety Plan.