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Global Issues and Related Records
Read more: Global Issues and Related RecordsLearn about the different types of relationships between tickets and/or work orders and what happens when you declare a global issue.
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Service Requests with Multiple Assets/Locations
Read more: Service Requests with Multiple Assets/LocationsLearn how to create a ticket that applies to multiple assets, locations, or configuration items, and what happens when you wish to create work orders.
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Work View
Read more: Work ViewLearn about the Work View application, why it was created, where it is used and how it can improve the performance of your Maximo system.
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Ticket Ownership and Time Tracking
Read more: Ticket Ownership and Time TrackingLearn about ticket ownership, the start/stop timer and costs associated with tickets.
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Ticket Status and Status Inheritance
Read more: Ticket Status and Status InheritanceLearn about the statuses on the ticket-based applications and how they can inherit their status from other tickets or work orders.
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Service Requests
Read more: Service RequestsLearn why we use a Service Request and the process for creating a new Service Request.
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Ticket Templates
Read more: Ticket TemplatesLearn how a Ticket Template can be used to default fields for a Service Request. We start with an introduction to Tickets and finish with how the Service Request Work Center or Maximo Mobile Service Request is linked to a Ticket Template.
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Service Groups
Read more: Service GroupsLearn about Service Groups where they are used across Maximo and how they can be used to relate similar Service Requests (tickets).
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Applying Safety Plans
Read more: Applying Safety PlansLearn about the Work Assets tab on Job Plans, applying a Safety Plan to a work order or adding additional safety records. Finally, how to create material safety records on a work order.
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Building Safety Plans
Read more: Building Safety PlansLearn about safety on the Locations and Assets applications. Then how to use these to build yourself a Safety Plan.