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Location Types and Location Systems
Read more: Location Types and Location SystemsLearn that there are several location types, not just OPERATING, and an operating location can belong to multiple systems and can have multiple parents in a Network System.
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Monitoring Service Level Agreements
Read more: Monitoring Service Level AgreementsLearn how to monitor Service Level Agreements (SLAs) by applying Escalations or associating Key Performance Indicators (KPIs).
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Applying Service Level Agreements
Read more: Applying Service Level AgreementsLearn about the filter criteria for a Service Level Agreement (SLA) and the matching process when the SLA is applied and what happens if multiple SLAs are a match.
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Configuring Service Level Agreements
Read more: Configuring Service Level AgreementsLearn about the basics of Service Level Agreements (SLAs) in Maximo. This is an introduction, and it should be understood before attempting Applying SLAs or Monitoring SLAs.
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Solutions
Read more: SolutionsLearn about creating and applying solutions, your knowledge base records.
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Work Log and Communication Log
Read more: Work Log and Communication LogLearn about the work log and communication log and how the records become visible across tickets and work orders.
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Global Issues and Related Records
Read more: Global Issues and Related RecordsLearn about the different types of relationships between tickets and/or work orders and what happens when you declare a global issue.
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Service Requests with Multiple Assets/Locations
Read more: Service Requests with Multiple Assets/LocationsLearn how to create a ticket that applies to multiple assets, locations, or configuration items, and what happens when you wish to create work orders.
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Work View
Read more: Work ViewLearn about the Work View application, why it was created, where it is used and how it can improve the performance of your Maximo system.
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Ticket Ownership and Time Tracking
Read more: Ticket Ownership and Time TrackingLearn about ticket ownership, the start/stop timer and costs associated with tickets.