Service Management – Maximo Secrets

Monitoring Service Level Agreements

Learn how to monitor Service Level Agreements (SLAs) by applying Escalations or associating Key Performance Indicators (KPIs).
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Applying Service Level Agreements

Learn about the filter criteria for a Service Level Agreement (SLA) and the matching process when the SLA is applied and what happens if multiple SLAs are a match.
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Configuring Service Level Agreements

Learn about the basics of Service Level Agreements (SLAs) in Maximo. This is an introduction, and it should be understood before attempting Applying SLAs or Monitoring SLAs.
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Self Service – Service Requests

Learn about the three Self Service applications Create Service Request, View Service Request, and Search Solutions.
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Quiz – Ticket Ownership and Time Tracking

Now you have listened to the podcast or read the transcript, try your luck with the quiz.
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Incidents and Problems

Learn about the Incidents and Problems applications and how they differ from Service Requests.
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Quiz – Ticket Status and Status Inheritance

Now you have listened to the podcast or read the transcript, try your luck with the quiz.
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Quiz – Service Requests

Now you have listened to the podcast or read the transcript, try your luck with the quiz.
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Quiz – Ticket Templates

Now you have listened to the podcast or read the transcript, try your luck with the quiz.
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Quiz – Service Groups

Now you have listened to the podcast or read the transcript, try your luck with the quiz.
Read more: Quiz – Service Groups

Category: Service Management