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Monitoring Service Level Agreements
Read more: Monitoring Service Level AgreementsLearn how to monitor Service Level Agreements (SLAs) by applying Escalations or associating Key Performance Indicators (KPIs).
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Applying Service Level Agreements
Read more: Applying Service Level AgreementsLearn about the filter criteria for a Service Level Agreement (SLA) and the matching process when the SLA is applied and what happens if multiple SLAs are a match.
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Configuring Service Level Agreements
Read more: Configuring Service Level AgreementsLearn about the basics of Service Level Agreements (SLAs) in Maximo. This is an introduction, and it should be understood before attempting Applying SLAs or Monitoring SLAs.
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Self Service – Service Requests
Read more: Self Service – Service RequestsLearn about the three Self Service applications Create Service Request, View Service Request, and Search Solutions.
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Incidents and Problems
Read more: Incidents and ProblemsLearn about the Incidents and Problems applications and how they differ from Service Requests.
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Item Statuses
Read more: Item StatusesLearn about Item Statuses and how they exist at three levels Item, Item/Organization and Inventory. Then take the quiz at the bottom of the transcript.
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Item Master
Read more: Item MasterLearn about things to consider when defining items in the Item Master application, some of the settings found on the main tab, the use of Alternate Items and Item Assembly Structures. Then take the quiz at the bottom of the transcript.
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Commodity Groups and Codes
Read more: Commodity Groups and CodesLearn about the two-level hierarchy of Commodity Groups and Commodity Codes and where they are used across Maximo. Then take the quiz at the bottom of the transcript.
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Item Sets and Organizations
Read more: Item Sets and OrganizationsLearn about the relationship between Item Sets and Organizations and the three types of Items. You will also learn that an Item Type and the PR/PO Line Type while similar are not the same. Finally, we discuss the fields found in the Item/Organization Details action and the similar actions on Tools and Service Items. Then…
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Solutions
Read more: SolutionsLearn about creating and applying solutions, your knowledge base records.
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