Learn about the work log and communication log and how the records become visible across tickets and work orders.

Learn about the different types of relationships between tickets and/or work orders and what happens when you declare a global issue.

Learn how to create a ticket that applies to multiple assets, locations, or configuration items, and what happens when you create a follow-up work order.

Learn about the Work View application, why it was created, where it is used and how it can improve the performance of your Maximo system.

Learn about ticket ownership, the start/stop timer and costs associated with tickets.

Learn about the statuses on the ticket-based applications and how they can inherit their status from other tickets or work orders.

Learn why we use a Service Request and the process for creating a new Service Request.

Learn how a Ticket Template can be used to default fields for a Service Request. We start with an introduction to Tickets and finish with how a Ticket Template can be applied through the Quick Insert Portlet on a Start Center or via the Quick Actions card on the Operational Dashboard.

Learn about Service Groups where they are used across Maximo and how they can be used to relate similar Service Requests (tickets).