It is almost 5 years since Maximo for Service Providers 7.6 was released and there have been a further eight feature packs or fix packs since. This page gives a snapshot of the changes that have been made.
Maximo for Service Providers 7.6 (12-Dec-2014)
- Multi-tenancy support
- Warning when a bill batch is created for an agreement with an open bill batch
- Filter tickets by the reporting customer or the owner of the location or asset
Maximo for Service Providers 7.6.1 (11-Sep-2015)
- Create an estimate before work begins
- SLA Breaches and target delivery date commitments
- Project milestone billing
- Bill in customer currency
- Recording bill batch payments
- Make customer terms visible on tickets, work orders and sales orders
- Visibility of unbilled transactions
- Bill location and asset usage meters
- Monthly billing dates can be 29th, 30th or last day of month
- Pricing for customer provided items
- Customer pool agreements
- Customer MRO agreements – specify SOW details
Maximo for Service Providers 7.6.2 (11-Dec-2015)
- Labor price books – Craft/Skill level only
- Templates in Customer Agreements
- Visibility of bill processing from Service request and Work Order Tracking
- Add multiple work orders, tickets or sales orders to a bill batch
- Update customer references on a bill batch
- Set the bill line status from Work Order Tracking
Maximo for Service Providers 7.6.2.1 (8-Jul-2016)
- Fix Pack
Maximo for Service Providers 7.6.2.2 (28-Oct-2016)
- Select Price Schedule to multiple work orders
- Create Customer Bill action on work order
Maximo for Service Providers 7.6.3 (3-Mar-2017)
- Apply Customer Agreements to multiple work orders
- Sales Order allows parts to be sold to customers
- Charge billable transactions to multiple customer
- Organizations application allows the service provider details to be recorded
- View a summary of customer estimates from SR that goes across multiple work orders or child work orders
Maximo for Service Providers 7.6.3.1 (22-Sep-2017)
- Mass update Estimate Status Changes
- Calculate Special Fees and Charges
- Job Card Pricing
- Customer Down Payments
- Postpone transactions from Billing
Maximo for Service Providers 7.6.3.2 (10-Aug-2018)
- Split work order by payer by setting the payer on planned and actual transactions
- Ability to add additional payers to the work order so that they can be used to split payment of the work order at transaction level
- Add the Bill Payer to Fees and Charges
- Sales Order can be used to loan or rent equipment to customers.
- Create Customer Bill action on a Sales Order.
- Customer BLOCKED status stops customer being used on new tickets, work orders and work packages but you can continue to bill for existing work.
- Assets in a Customer Agreement Scope of Work can now be automatically added to Price Schedule.
Maximo for Service Providers 7.6.3.3 (31-May-2019)
- Estimating and billing fixed quotes for labor, materials and services
- On Customer Agreements allow pricing by labor transaction type
- On Sales Order rent, loan or lease tools to customer
- Customer data restrictions enforced in Service Request Work Center
Really nice snapshot. Thanks Andrew
Hi Andrew, thanks for this.
There is a scenario in Service Provider.
Client charges its tenants for utilities based on Tiers.
Tier 1: 0 to 100 -> 0.2 USD
Tier 2: 101 to 200 -> 0.3 USD
Meters for customer: total reading is 150.
Maximo applies tier 2 rate, it should apply tier 1 rate for first 100 units, then apply tier 2 rate to remaining 50 units. How to get Maximo to do this.