Request for Enhancements (RFE)

Last Updated on February 10, 2022 by maximosecrets

Here is a list of the RFE’s I have created or the ones I am following. If you have a client need for these then please vote for them by following the link. Please do not vote for them without a client need as I would much prefer IBM to work on client requested enhancements.


152038Organizations – New option that is used by Work Order Tracking Select Safety Hazards action, to avoid a workaround

The Organizations application Select Safety Options has one option per site and that is to Show Work Assets Hazards in the Select Hazards action. A similar check box for “Show Work Assets Hazards in the Select Safety Hazards action” is needed although this may be under the Work Order Options – Site Options dialog of Organizations application.


147948Crews – Available Hours to reflect work period hours and not shift hours

When a calendar has a shift between 08:00 and 17:00 – 9 hours, but the work period hours is adjusted to indicate 8 hours then 9 hours is shown. Maximo doesn’t take into account work period hours only the time between shift start and shift end. This results in other issues, for example in Crew Assignment Status dialog. RFE is to allow option for work period hours to be used for available hours, which would allow other issues to be ironed out.
150515Crew Assignment Status should consider availability of labor when crews are working EXTRA TIME

In Crews application, when a crew has modified availability EXTRA TIME (or WORK) and there is assigned labor, the Crew Assignment Status dialog – Required Crafts, shows OK when the assigned labor does not have EXTRA TIME themselves. There is a mismatch in the available hours of the crew and the labor and the Requirement Status should say NOT AVAILABLE.
150529Crew Assignment Status – Required Tools to show NOT AVAILABLE when tool asset has been moved to a REPAIR location.

In the Crews application and the Crew Assignment Status action the Required Tools can have a Requirement Status of NOT AVAILABLE. When a tool asset is being repaired or is with a vendor being serviced/calibrated then it is not available but currently it would show that the tool assignment is OK. The NOT AVAILABLE status should take into account a move of the asset to REPAIR, VENDOR or SALVAGE location.

Service Desk

MASM-I-765The ability to see Communication Logs from related records should be configurable in the same way they are for work logs

There is the ability to see WorkLog records from related records which may be more than one record removed. When dealing with Global Issues with many Related To Global records there could be performance issues. Two system properties were created to provide client control so that they either used what is provided OOTB or use a custom relationship. The two System Properties psdi.worklog.ticket.useTKrelationship and psdi.worklog.workorder.useWOrelationship when set to 1 points Maximo to use the relationships CUSTOMTKWORKLOG and CUSTOMWOWORKLOG respectively.

This RFE is to provide similar functionality for viewing Communication Log records of related records. To create two more System Properties and two more relationships CUSTOMTKCOMMLOG and CUSTOMWOCOMMLOG.

Service Level Agreements

MASM-I-761Use the calendar on the work order or ticket as the SLA calculation calendar

When an SLA is applied to a ticket or workorder the calculation calendar should be optionally derived from the ticket or work order using the existing fields CALCORGID, CALCCALENDAR, CALCSHIFT. If all three fields have a value then use these instead of the rules for defaulting the calculation calendar from the SLA record.
MASM-I-762Use Ticket or Work Order Calendar for Calculating Escalation Point Condition

In Organizations application the SLA Options setting Use Calendar for Calculating Escalation Point Condition doesn’t appear to work and it is believed to have never been implemented. The idea behind this seems to be that when creating an escalation point the existing fields CALCORGID, CALCCALENDAR, CALCSHIFT are copied to the corresponding fields on ESCREFPOINT if the Organization setting is set.

Maximo Mobile

MOBILE-I-102On Mobile Service Request when ownership is with an owner group it should say Assigned To Group

Owner and Owner Group are mutually exclusive. On Mobile Service Request when viewing a service request at the bottom it says Assigned To. If the owner is blank you will get a hyphen. There can be two possibilities there is an owner group, its just you can see it, or there is no owner or owner group. You cannot distinguish between the two. A SR with no owner and no owner group would be something worth chasing by the requester of the service. Somtimes a service request gets bounced between teams, it is also good to know that it is with another team, waiting for an onwer to be assigned. 

If there is an owner group it should say Assigned To Group and provide the name of the person group. If there is no owner or owner group it should say Assigned To and display a hyphen.
MOBILE-I-105Mobile Technician – Material Request should show Primary Vendor and Manufacturer

Currently the Vendor and Manufacturer shown on a Material Request line is an arbitrary record from the INVVENDOR. It makes sense to show the records marked as ISDEFAULT=1 for the default insert site of the logged in user.

Service Provider

148804Labor Price Books to be extended down to Labor level

Labor prices can be added at craft, skill level, time type, calendar and shift. But they cannot be currently entered at the labor level, different rates for different people. Labor cost rates can be entered at the Labor level and these can be marked up but this does not give the same result as a Labor Price at Craft, Skill Level and Labor level. Ideally LABORCODE is added to Labor Price Book, PLUSPPBLINELABOR object with necessary changes to price calculations.
150072Job Plan (SP) and Work Order Tracking (SP) to support Dynamic Job Plans

Maximo added Dynamic Job Plans to core Maximo. The UI for Job Plans (SP) and Work Order Tracking (SP) does not contain the new fields. This requires copying over XML to the SP applications in several places, making it easy to miss fields which should be copied.

Maximo Scheduler

147199GRV Crew Assignment Column to reflect current month/week

In Graphical Resource View the Crew Assignment checkbox is highlighted if the labor has ever been assigned to a crew – this is not useful, it might have been several years ago. Much better for the crew assignment checkbox to reflect whether the labor is currently assigned to a crew within the context of the current period, a month or a week.
147200GRV Print Grid should show Legend along the bottom of each page

The Print Grid function in Graphical Resource View has many colours for different periods of unavailability, but no legend to explain what each colour means. As report will nearly always be printed in landscape this could be a ribbon along the bottom of each page.
147792GWW – Work View should include Craft column

If a work assignment is assigned to a labor resource the Resources column now shows the Labor name, e.g. Mike Wilson. If the assignment used a secondary craft you now do not know which craft the work assignment required.
147794GWW – There is no ability to be able to create a new assignment for a particular craft or crew type.

There are two aspects. You can only assign to a Labor/Crew, and not specify the craft/crew type. Work orders may appear in the Work List which are unplanned, so you may want to plan craft and schedule for later dates, not assign immediately.

When using Create Assignment you have no ability to say the craft/crew type you want. You may want to create a new assignment for a different craft/crew type.
147831GWW – No need for Spanner icon in Description field.

It would be much better to save horizontal space and start at left hand edge of description field.
147833GWW – Work Priority column to retain background colour after you have assigned labor or crew

Background colouration is currently lost as soon as the assignment becomes assigned. By the time you have assigned all work there is no colouration making it more difficult to see the high priority work.
147850GWW- View External Assignments should provide the ability to navigate to the work order

Dialogs with a work order should have a Go To Work Order Tracking action.
147867GWW – Additional Resource Columns

To align the resource columns found in Graphical Assignment including Default Vendor, Crew Assignment, Work Location and Work Zone. The Labor’s Supervisor would also be useful.
147870GWW – Default Crew Assignment Dates

The Start and End Dates of the Crew Assignment dialog can be defaulted to either the current work week or the Start/End of the Work List. As GWW only contains a short number of weeks, all dialogs with Start/End might benefit from consistent handling of default to Start/End dates.
147873GWW – Calendar Export, control over communication template to use

A different communication template is needed for labor from crews as different attributes. Preferable to use two System Properties to point to the Communication Template to use for labor and crews, then implementation is protected from any change IBM makes to the default communication template.
147877GWW – Calendar Export, control over log note to use and add long description to Communication Template

Current relationship used in the Communication Template is not specific to a work log record, it ought to be the latest work log added against the assignment using ASSIGNMENTID. The Communication Template would also benefit from displaying the log note long description on a new line.
147886GWW – Manually Split Assignments

GWW currently only has automatic splitting of long duration assignments. There should be a function Split Assignment which provides a dialog allowing multiple assignments to be created their duration and scheduled start date/time. If the work order / task is already assigned then the split assignment must be validated to ensure it does not overlap with other assignments.
147971GWW – Make a resource match by Work Zone obvious and align with WOTRACK

Work Order Tracking implements filtering and validation by work zone in Available Labor and Available Crews dialogs. Graphical Work Week currently doesn’t even show the work zone column on the work assignment, nor is it a column on the resource view. GWW should better support choices the scheduler makes when using work zones. The same validations and warnings should be given.
150343App Links should work in GWW

The App Links in Graphical Work Week (GWW) have been hard-coded, you cannot add new app links although the facility is provided to do so. When entering a new app link, you can test that it works in Graphical Assignment. This is inconsistent behaviour.
150353GWW and GA visibility of Log Notes raised against the work order or originating ticket

In GA and GWW there is no visibility of log notes raised against the work order only against the assignment. Log Notes raised on the Service Request or Incident are visible in Work Order Tracking, but are not displayed in the action Add/View Notes. There should be better visibility of log notes and the ability to see the same set as you would see in Work Order Tracking application.

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