Service Requests

Create Service Requests

• Drilldown through the categories or perform a category search
• Create a request on behalf of another person or add free-text for person, phone and email
• Attach a photo or video
• Drilldown the location hierarchy to find a location
• Find the assets at the location or search for an asset
• Find locations or assets by scanning a barcode or QR code
• Answer additional questions based on sub-category or issue
• Receive an instruction that may help to resolve an issue

View Service Requests

• View the details of previous requests they raised or raised on their behalf
• Determine the current owner, status and target resolution of the request
• View comments added to the service request or related work orders marked as viewable
• Add comments and additional photos or videos

Other

• The three buttons in left hand pane are Active Requests, New and Completed Requests
• There is a Notification button (alarm bell icon) at top right

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