When starting work, you can change the time type. When stopping work, you are asked whether you wish to complete or stop only – which pauses the recording of your time against the work order. The second screenshot is taken with an iPhone X with the browser address cropped.
On the comments page the technician can see the comments raised by their supervisor and they can create new comments, selecting the type of comment and whether it is viewable back on any originating service request.
The final screenshot has also been taken with an iPhone X with the browser address cropped. It shows the “Seek Advice” button on the details page which allows you to navigate through to Maximo APM – Equipment Maintenance Assistant, if your system has access to this.