Maximo Work Centers

Work Supervision

The Work Supervision Work Center is one of the largest. The dashboard shows sets of work orders by status where the user is the nominated supervisor; the work orders to be approved, those to be assigned, those in progress which the supervisor may want to monitor, and those completed work orders waiting to be closed.

The left-hand navigation pane has three or four icons depending on whether map functionality has been enabled on your Maximo system.

The Review Service Request button takes you to a page where the results can be filtered, the default is new service requests. You can navigate to the details page where the service request can be updated, comments entered, or photos or videos attached. There is a set of actions to edit the status or reject the service request, assign an owner or team (person group) and create a follow-up work order. The actions can be performed on multiple selected service requests.

The Work Progress button allows you to review and update the details of a work order. It opens on the Details tab where you can report downtime indicating that the asset is down, enter a failure report, navigate to the location and asset to review some of their details, see the service address, and review the location or asset meter readings. You can apply a job plan and set schedule or target dates and a duration. You can also add the work order to a parent work order or create one or more follow-up work orders.

The Details tab is followed by:

In the bottom right of the Work Progress dashboard is a button to create a new work order and once saved you can then add a work plan and assignments, etc.

The Closed Work button lets you review closed or cancelled work orders.

The Map button will be visible if you are Maximo Utilities or Maximo Spatial client and have set-up maps using the Maximo Map Manager application.

The Maximo EAM SaaS version has provided several enhancements to the Work Supervision Work Center, the ability to reference multiple assets and locations on the work order, to classify the work order, enter premium pay codes on actual time records, and to provide better support for crews. The January 2020 release added more service address details and the ability to launch a web page (URL) attachment.

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5 responses to “Maximo Work Centers”

  1. Jan-Willem Steur avatar
    Jan-Willem Steur

    Hi Andrew, great article!!

    In Maximo it is also possible to enter meter readings and downtime. Similar to Work Supervision, the Work Execution provides a map feature (same left handed navigation pane), but only support MX spatial maps.

  2. George avatar

    Is there a way to open tasks on the Plans tab of Work Execution? The task description cuts off at 41 characters and has no long description. No sure if this is supposed to open when you select it.

    1. maximosecrets avatar

      Hi George – In Work Execution Work Center on Plans tab you will have a card for each task, the description can be longer than 41 characters, I saw one of at least 50 that was not truncated, and there is a Long Description button, that looks like an eye. This is grey when there is no long description and blue when there is. This was on The tasks long description shows rich text formatting.

      1. George avatar

        Thanks Andrew. I’m looking at a number of tasks that are being cut off in Work Execution. All of them display the first 40 characters of the task description, followed by 3 periods. Since the task description field is set to 100 characters OOB, the long description field will be blank unless there is a description that goes over that. The only solution I see would be to copy and paste every task description to the LD field so they can be accessible from Work Execution.

      2. maximosecrets avatar

        Hi George, not exactly 40 characters of the task description before the … it is variable. It hasn’t truncated the description, use the hover over to see the full description of the task. I wouldn’t copy and paste into Long Description and I would test first with a mobile device or tablet as the behavior may be different depending on device. If this is still a problem, hover over for example wouldn’t work on a mobile device, then in first instance create a case with Support – saying that you can’t see full task description. It may be that they treat this is a bug rather than an RFE, I think it should be the former – there shouldn’t be any reason why in Work Centers you can’t see the full task description no matter what device is used. regards – Andrew

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