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Maximo Work Centers

Service Requests

The Service Request Task allows any user with a Maximo login to submit a new request or describe an issue that they have observed. This could be a facility issue, an issue that an operator observes with regard to plant machinery or a health, safety or environment issue. The user drills down through a set of categories or issues, normally two or three levels where they can describe the request, add photos or videos from their smartphone and if relevant associate the request or issue with a location or asset. It is possible, if your data supports this, to find locations which are near to your GPS location or to read a QR code or barcode for the asset. Each category may provide additional questions for the requester to answer, or instructional text to guide them.

Once submitted the user can track progress of service requests that they have raised or have been raised on their behalf, the status and who is owning the request, and any comments that have been provided by them including comments that may originate from a follow-up work order. The requester can also create their own comments or answer the questions raised by the service request owner.

For many clients the Service Request Task will be a replacement for the Self-Service module applications, Create Service Request and View Service Requests.

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5 responses to “Maximo Work Centers”

  1. Jan-Willem Steur avatar
    Jan-Willem Steur

    Hi Andrew, great article!!

    In Maximo 7.6.1.1 it is also possible to enter meter readings and downtime. Similar to Work Supervision, the Work Execution provides a map feature (same left handed navigation pane), but only support MX spatial maps.

    Reply
  2. George avatar
    George

    Is there a way to open tasks on the Plans tab of Work Execution? The task description cuts off at 41 characters and has no long description. No sure if this is supposed to open when you select it.

    Reply
    1. maximosecrets avatar
      maximosecrets

      Hi George – In Work Execution Work Center on Plans tab you will have a card for each task, the description can be longer than 41 characters, I saw one of at least 50 that was not truncated, and there is a Long Description button, that looks like an eye. This is grey when there is no long description and blue when there is. This was on 7.6.1.2. The tasks long description shows rich text formatting.

      Reply
      1. George avatar
        George

        Thanks Andrew. I’m looking at a number of tasks that are being cut off in Work Execution. All of them display the first 40 characters of the task description, followed by 3 periods. Since the task description field is set to 100 characters OOB, the long description field will be blank unless there is a description that goes over that. The only solution I see would be to copy and paste every task description to the LD field so they can be accessible from Work Execution.

      2. maximosecrets avatar
        maximosecrets

        Hi George, not exactly 40 characters of the task description before the … it is variable. It hasn’t truncated the description, use the hover over to see the full description of the task. I wouldn’t copy and paste into Long Description and I would test first with a mobile device or tablet as the behavior may be different depending on device. If this is still a problem, hover over for example wouldn’t work on a mobile device, then in first instance create a case with Support – saying that you can’t see full task description. It may be that they treat this is a bug rather than an RFE, I think it should be the former – there shouldn’t be any reason why in Work Centers you can’t see the full task description no matter what device is used. regards – Andrew

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