What are Work Centers and why do we need them?

The Work Centers started out on their journey in June 2016 with the release of Maximo 7.6.0.5. They are a reimagining of the Maximo user interface to make it as simple as possible to use. They are role based and adapt to the action being performed by the user at the time. The user interface responds to the device being used: desktop, tablet or smartphone.

The reasoning behind why the Work Centers came about, is because there was a need to minimize the training needs for users getting started with Maximo. There was a need for users who work both out in the field and at a desk to have the same user interface, and not different ones. The user interface needed an uplift to make it more acceptable to new users used to other web applications and there was a need to remove the visual complexity and focus on getting work done.

I am sometimes asked whether Work Centers will replace the “classic” user interface of Maximo, I don’t think so, and I don’t think there is a need to do so. There is deep functionality in Maximo and the Industry Solutions and Add-on products, if this was converted to Work Centers then you wouldn’t end-up with something simple to use, not without hiding a large part of it. It is a personal opinion but I think IBM should focus on the roles where there is a need to use a Work Center in the field away from a desktop and to provide the capability to configure much in the way we are used to with the “classic” user interface.