Maximo Work Centers

Administration

The Administration Work Center will be used mainly by the Maximo Administrators rather than the IBM Business Partners that help to implement Maximo. The left-hand navigation pane will grow as more functions are added to this Work Center.

The first button is the Service Request Configuration. This gives an administrator the tools to create the three levels of categories or issues which are used in the Service Request Tool, including the ability to add an image for the category. The Categories are based on Classifications and the lowest level can have an associated Ticket Template that is applied to the Service Request, populating some of the fields from the values entered on the Ticket Template.

The second button is for Integration. This has two or three tabs depending on which version you have access to:

The Maximo EAM SaaS version has a third button for People. This allows the administrator to:

The People part of the Administration Work Center has a functional footprint which is similar to the People, Labor, Users, Person Groups and Craft applications.

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5 responses to “Maximo Work Centers”

  1. Jan-Willem Steur avatar
    Jan-Willem Steur

    Hi Andrew, great article!!

    In Maximo 7.6.1.1 it is also possible to enter meter readings and downtime. Similar to Work Supervision, the Work Execution provides a map feature (same left handed navigation pane), but only support MX spatial maps.

  2. George avatar
    George

    Is there a way to open tasks on the Plans tab of Work Execution? The task description cuts off at 41 characters and has no long description. No sure if this is supposed to open when you select it.

    1. maximosecrets avatar

      Hi George – In Work Execution Work Center on Plans tab you will have a card for each task, the description can be longer than 41 characters, I saw one of at least 50 that was not truncated, and there is a Long Description button, that looks like an eye. This is grey when there is no long description and blue when there is. This was on 7.6.1.2. The tasks long description shows rich text formatting.

      1. George avatar
        George

        Thanks Andrew. I’m looking at a number of tasks that are being cut off in Work Execution. All of them display the first 40 characters of the task description, followed by 3 periods. Since the task description field is set to 100 characters OOB, the long description field will be blank unless there is a description that goes over that. The only solution I see would be to copy and paste every task description to the LD field so they can be accessible from Work Execution.

      2. maximosecrets avatar

        Hi George, not exactly 40 characters of the task description before the … it is variable. It hasn’t truncated the description, use the hover over to see the full description of the task. I wouldn’t copy and paste into Long Description and I would test first with a mobile device or tablet as the behavior may be different depending on device. If this is still a problem, hover over for example wouldn’t work on a mobile device, then in first instance create a case with Support – saying that you can’t see full task description. It may be that they treat this is a bug rather than an RFE, I think it should be the former – there shouldn’t be any reason why in Work Centers you can’t see the full task description no matter what device is used. regards – Andrew

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