The Work Execution dashboard shows work orders for which the technician is the owner or a member of the owner group. There are six query tabs which by default show overdue work orders and those due today, tomorrow, in the next 3-5 days, those that have been completed, and all work orders. The queries can be changed by a Work Center designer to reflect a different set of queries. Each set of work orders can be sorted by priority, status, scheduled start or work order number.
A technician can create a new work order if permission to do so has been granted. They can select the work type, priority, location and or asset. Barcodes or QR codes can be scanned for the location or asset, but only on a tablet or phone. The asset can be marked as down, meter readings can be entered based on actual or delta values, and a measurement or a domain value can be added for gauge or characteristic meters. The technician would enter the supervisor in the responsibility section of the new work order.
The details of a work order that is on the technician’s dashboard can be opened and the technician can navigate to the location or asset to see some of the details including the history of work orders made against the asset. A service address associated with the asset’s location may be displayed. The technician can change the status, for example, to waiting for materials, they can view the planned tasks, materials and tools, see the originating service request, who raised it and who it was on behalf of. New comments can be added by the technician, including the type of comment and the comment can be made viewable to the requester of the service request.
The technician can start the work order selecting the time type, travel time, waiting materials, or actual work time. They can also stop recording time against the work order or complete it. When reporting work the technician can add additional time records, add unplanned materials and tools, including referencing the asset used if it is a rotating item, they can enter a failure report, conduct an inspection linked to the work order or task, create a follow-up work order, or add a photo or video to the work order. Barcodes and QR codes can be scanned for the items and tools used.
For those clients with access to IBM Maximo APM – Equipment Maintenance Assistant (EMA) there will be a Seek Advice button to navigate through to that tool.
The Maximo EAM SaaS version has provided several enhancements to the Work Execution Work Center, the ability to review multiple assets and locations on the work order, report downtime on the assets, enter meter readings and launch an inspection form linked to these records. You can now classify the work order, enter a premium pay code for recorded time, a technician can also report time for others assigned to the work order. The latest January 2020 release has provided additional details on the service address and the ability to view a web page (URL) that is an attachment on the work order.